Frequently asked questions 

How can I order with W+A?

by phone

You can reach our customer service representatives Monday to Friday from 8:00 am -17: 00 pm on+49 (0) 7543 / 9629 - 0 (reception). If you are already a customer of W + A you can find the contact details of your service representative here.

by fax

If you want to send your order by fax: +49 (0) 7543 / 9629 - 29


You can also order our products online.

Register for our online store.NOTE: The online store is only available to business customers via registration; for this, please complete  the registration form. Your access data will be sent to you after approval, subject to our terms and conditions.

Shipping and delivery

What does standard delivery mean?

Your order will be delivered by shipping service provider GLS and UPS.  For bulky goods or packages weighing more than 30 kg, delivery will be by freight carrier.

Can I order by express and does it cost more?

If your order is received by 15:00 we can ship your goods -as long as they are in stock, the same day by express delivery. Your order will be delivered the next working day. Additional fees apply.

Are overnight express orders possible?

If you need your goods especially fast, orders placed before 15:00, and in stock, can be shipped by overnight express.

Can I pick up the goods myself?

If you need your goods fast and want to save on shipping costs you have the opportunity to pick up your order directly from us on site. You will receive information on the availability of goods and pick-up times fromyour account manager.

What shipping costs apply?

Delivery costs depend on the terms agreed with us. For express deliveries, however, charges are generally passed on. Please contact your account manager for details.


Who can order in the online shop?

Our online shop is a pure B2B retailer. Activation only takes place on approval of your shop registration.

Can’t find a product?

We can’t list the entire portfolio of rolling bearing and drive technology in our shop.  So, if you are looking for a product that is not listed in our inventory, please send us your product inquiry via the contact form.

We will come back to you as soon as possible.

Special designs

Custom made to order

You need a special component that deviates from standard? Send us your drawing and we will develop a solution together.